Contact Our Team

Speak with our laptop & computer setup specialists

Reach out to Tryhardgg Solutions Limited for fast, friendly assistance with any inquiry, project scope, or support request. Our technicians work with businesses and professionals across Australia to keep devices configured, secure, and ready to perform.

Quick contact form Book an appointment

Priority response for business-critical requests

Submit your details and our team will respond within one business day, or faster for urgent technical issues.

Quick contact form

Submit your questions or service requests through our streamlined contact form for a prompt, personalised response from our setup specialists.

Ideal for: new service enquiries, quotes, rollout planning, and follow-up questions about our services or pricing.

You will receive a confirmation email as soon as your request has been logged in our system.

Let us know who we will be speaking with.

Optional, but helpful for tailoring our recommendations.

We’ll use this to send confirmations and follow-up details.

Provide a number if you’d like us to call you back.

This helps us route your request to the right specialist.

We’ll do our best to respond through your chosen channel.

Include number of devices, operating systems, locations, and any deadlines.

Additional options

By submitting this form you confirm that you have read and agree to our Privacy Policy and Terms and Conditions.

Phone, email, and live chat

Prefer to speak directly with someone? Our support channels are designed for clear, efficient communication with minimal friction.

Phone Support

Talk to a technician who understands modern business hardware and hybrid work environments.

Business help line: 1300 000 000

Use our phone support to:

  • Resolve urgent setup or configuration issues.
  • Clarify service inclusions before booking.
  • Discuss multi-site or fleet deployment needs.

Availability: Monday to Friday, 9:00am – 6:00pm AEST.

Email Us

Best for structured requests, documentation sharing, and detailed technical briefs.

Support email: [email protected]

Include:

  • Device counts, models, and operating systems.
  • Any existing security or compliance standards.
  • Locations, timelines, and internal stakeholders.

Response time: Within one business day for standard enquiries.

Live Chat

Quick answers while you review our Services or Pricing pages.

Use live chat for:

  • Simple questions about package options.
  • Guidance on which service suits your environment.
  • Assistance navigating our Booking page.

Available: Monday to Friday, 9:00am – 6:00pm AEST.

Outside live chat hours, please submit the contact form above and we’ll be in touch.

Book an appointment with a certified IT setup expert

For in-depth discussions or complex environments, schedule a dedicated consultation. We offer both in-person and virtual appointments tailored to your technology stack and business goals.

  • In-person consultations: Ideal for office-wide deployments, cabling considerations, and on-site assessments.
  • Virtual consultations: Perfect for remote teams, regional offices, and cloud-first environments.
  • Pre-project planning: Collaborate on rollout timelines, user onboarding, and device lifecycle strategy.
Schedule a session Meet our technical team

Office location

Visit our modern office in Larnaca’s business district for consultations, device handovers, and on-site strategy sessions.

Our office

20 Dimotiki Agora, Larnaca 2060, Cyprus

Representative

Artem Markelov

Please book an appointment before visiting so we can ensure the right specialist is available.

Getting here

  • Public transport: Short walk from major bus routes and Larnaca Central Station.
  • Parking: Multiple secure car parks located within a 5-minute walk of the building.
  • Accessibility: Step-free access, lifts to all levels, and accessible restrooms.

Business hours & availability

We align our support windows with standard Australian business hours while offering extended coverage options for clients with critical infrastructure or distributed teams.

Standard support

Ideal for day-to-day requests and onboarding.

Hours: Monday – Friday
9:00am – 6:00pm AEST

During these hours, our team is available via phone, email, live chat, and the contact form.

Consultations & onsite work

For scheduled sessions and deployments.

By appointment: Monday – Saturday
8:00am – 8:00pm AEST

Book via our Booking page to secure a time that suits your team.

Public holidays

Adjusted hours may apply.

On Australian public holidays, phone and live chat support may be limited. Please submit a request via the contact form and we’ll respond on the next business day.

Meet our support team

Our friendly, highly skilled support agents guide you through every step of your setup or troubleshooting journey, from first enquiry to final sign-off.

Explore full team profiles, certifications, and experience on our Team page.

Client Success Specialists

Your primary point of contact for new engagements.

Client Success helps you clarify requirements, interpret our service catalogue, and coordinate with technical leads for seamless delivery.

Certified Setup Engineers

Hands-on experts in device configuration and optimisation.

Our engineers specialise in Windows, macOS, and mixed environments, ensuring each device is secure, performant, and aligned with your standards.

Dedicated Support Desk

For ongoing incidents and follow-up questions.

The support desk manages existing tickets, triages urgent issues, and shares proactive guidance from our Insights articles and knowledge base.

Accessibility & language assistance

We are committed to making it easy for every client to communicate with our team, regardless of device, language, or access needs.

  • Accessible contact options: Our forms, buttons, and navigation are designed to be screen reader friendly and keyboard accessible.
  • Alternative formats: On request, we can provide written summaries of calls, configuration guides, and instructions in accessible digital formats.
  • Language support: While all core communication is in English, we can arrange simplified explanations and written follow-ups to support non-native speakers.

If you experience any difficulty using our website or contact channels, please note this in your enquiry so we can provide adjusted support.

Submit feedback & service improvements

Your feedback helps us refine our processes, communication, and the overall experience for future clients.

Use the quick contact form above and select Other enquiry as your enquiry type, then indicate that your message is feedback or a suggestion for our management team.

You may wish to comment on:

  • Responsiveness and clarity of communication.
  • Quality of setup, onboarding, or troubleshooting.
  • Suggestions for new services, bundles, or Insights topics.

We periodically share anonymised feedback themes (with permission) within our team to drive continuous improvement.

Emergency technical support

When devices fail at critical moments, our emergency technical support provides a clear path to stabilising your environment quickly.

After-hours contact

For urgent laptop or computer setup assistance outside standard business hours:

  • Priority phone line: Call +61 2 7461 8305 and follow the prompts for emergency support.
  • Subject line for email: Include “URGENT” and your organisation name when emailing [email protected].
  • Detail required: Provide a brief impact summary (for example, “all executive laptops unable to authenticate” or “new devices cannot join domain”).

Best-effort response & SLAs

Emergency assistance is handled on a best-effort basis for new clients. For guaranteed response times and defined escalation paths, we recommend discussing a tailored support arrangement through our Services and Pricing options.

If uptime and rapid recovery are critical for your organisation, mention this when you contact us so we can design an appropriate support model.

Ready to streamline your laptop & computer setup?

Share your requirements and we’ll recommend a precise, reliable, and scalable configuration approach that suits your organisation.

Send us your brief View client testimonials